Privacy policy.

1. Introduction

Welcome to Chez Fleur ("we", "our", "us"), a subsidiary of Marma Hospitality. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.chez-fleur.nl, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).

 

2. Data Controller

Chez Fleur, a subsidiary of Marma Hospitality, is the data controller for your personal data. Our contact details are:

 

Marma Hospitality contact details are:

  • Address: Doctor Kuyperstraat 5, 2514BA The Hague, Netherlands

 

3. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, email address, phone number, etc.

  • Order Information: Details of orders you place through our website.

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

  • Usage Data: Information about how you use our website, products, and services.

  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

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4. How We Use Your Information

We use the information we collect in the following ways:

  • To provide and maintain our services.

  • To manage your account and orders.

  • To contact you with updates and promotional materials.

  • To analyze and improve our website and services.

  • To comply with legal obligations.

 

5. Legal Basis for Processing Your Data

We process your personal data based on the following legal bases:

  • Performance of a Contract: When we process your data to fulfill a contract we have with you, such as processing an order.

  • Consent: When you have given your consent for us to process your data for a specific purpose.

  • Legitimate Interests: When processing is necessary for our legitimate interests or the legitimate interests of a third party.

  • Legal Obligation: When we need to comply with a legal or regulatory obligation.

 

6. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third parties who perform services on our behalf, such as payment processors and delivery services. This includes Mailchimp, our email marketing and database management provider, and Formitable, our booking engine powered by Zenchef.

  • Legal Obligations: When required by law or to protect our rights.

  • Business Transfers: In the event of a merger, sale, or transfer of assets.

 

7. Use of Mailchimp and Formitable

  • Mailchimp: We use Mailchimp to manage our email marketing subscriber list and to send emails to our subscribers. Mailchimp is a third-party service that may collect and process your data. For more information on how Mailchimp handles your personal data, please review their privacy policy at Mailchimp's Privacy Policy.

  •  Formitable (by Zenchef): We use Formitable as our booking engine to manage reservations. Formitable may collect personal data such as your name, email address, phone number, and dietary restrictions. For more information on how Formitable handles your personal data, please review their privacy policy at Formitable's Privacy Policy.

 

8. Use of Google Analytics

We use Google Analytics to collect information about the use of our website. Google Analytics collects information such as how often users visit the website, what pages they visit, and what other sites they used prior to coming to our website. We use the information we get from Google Analytics to improve our website. Google Analytics collects only the IP address assigned to you on the date you visit the website, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this website is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

 

9. Cookies

Our website uses cookies to improve your experience while you navigate through the website. Cookies are small data files that are placed on your device or computer and often include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. For more information about cookies, and how to disable cookies, visit allaboutcookies.org.

 

10. Data Security

We have implemented appropriate technical and organizational measures to secure your personal data and protect it from unauthorized access, alteration, disclosure, or destruction.

 

11. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

12. Your Data Protection Rights

Under the GDPR, you have the following rights:

  • Access: You have the right to request access to your personal data.

  • Rectification: You have the right to request that we correct any inaccuracies in your personal data.

  • Erasure: You have the right to request that we delete your personal data.

  • Restriction: You have the right to request that we restrict the processing of your personal data.

  • Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

  • Objection: You have the right to object to our processing of your personal data.

 

13. Exercising Your Rights

If you wish to exercise any of your rights, please contact us at info@chez-fleur.nl. We may need to verify your identity before we can process your request.

 

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

 

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: